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HOW DO I CHECK THE STATUS OF MY ORDER?

You can check the status of your order by clicking on the "SHOPPING CART” link at the top of every page and logging into your account. You may also call us at +39 06 543543.

 

CAN I PLACE AN ORDER OVER THE PHONE?

Le Gallinelle customer service representatives are available 24 hours a day to help you with your purchase. Please call +39 06 543543.

 

WHAT FORMS OF PAYMENT ARE ACCEPTED AT THE LE GALLENILLE ONLINE STORE?

We accept the following credit cards: Visa MasterCard American Express Discover Card We also accept debit cards with a Visa or MasterCard logo. We are now accepting international credit cards with a billing address in the U.S., Australia, Brazil, Canada, China, Denmark, France, Germany, Hong Kong, Italy, Japan, Mexico, Norway, Russian Federation, Singapore, South Korea, Sweden, Taiwan, Thailand or the United Kingdom. How do I guarantee that my credit card is safe? The Le Gallinelle online store uses secure server software over a Secure Socket Layer (SSL) line to protect credit card information. All personal and credit card information is encrypted so that that it cannot be read as it travels to an ordering system. Once it is received, it is stored in a location not accessible via the internet. How long will it take to receive my item? Expedited orders placed by 12pm will be shipped same day on all business days. We offer four shipping methods: Overnight (1 business day) 2nd Day (2 business days) 3rd Day (3 business days)Standard (3 - 6 business days) Note: Shipping methods above do not include a 1 to 2 business day processing time frame. Business days are Monday through Friday, excluding United States Federal Holidays.

 

HOW MUCH WILL SHIPPING COST?

How much will shipping cost? Orders between $0 and $150.00: $10.00 - Standard $14.00 – 3rd Day $16.00 – 2nd Day $22.00 – Overnight Orders between $151.00 and $350.00: $11.00 - Standard $16.00 – 3rd Day $18.00 – 2nd Day $24.00 – Overnight Orders between $351.00 and $600.00: $0.00 - Standard $18.00 – 3rd Day $20.00 – 2nd Day $27.00 – Overnight Orders $601.00 and up: $0.00 - Standard $20.00 – 3rd Day $22.00 – 2nd Day $23.00 – Overnight

 

HOW DO I CANEL/MODIFY MY ORDER?

Unfortunately, once your order enters the shipping process, we are unable to cancel or make changes to your online order. Our system is designed to process and ship orders immediately. When you receive your order, check your packing slip for our return policies. We will refund the purchase price of the return, minus any shipping, handling, or gift boxing charges.

 

HOW DO I RETURN AN ITEM?

Le Gallinelle wants you to be totally satisfied with your purchase. We are happy to accept returns for merchandise that has not been worn, washed, or altered, with tags still attached, within 30 days of purchase. Fragrances may be returned lightly used. All swimwear purchases are final sale, no returns or exchanges accepted on these items. Pack item(s) securely in the original product packaging (if possible). Please include all paperwork. Complete the return reason questionnaire on the packing slip and include it in the return package. Before sending your return shipment, please remove all extra labels from the outside of the package. Send the return package to the following address: Le Gallinelle Returns Fulfillment Center 350 Omega Parkway Shepherdsville, KY 40165 Le Gallinelle recommends using a traceable carrier, insured for the full value of the return merchandise. We are not responsible for return packages lost en route. We cannot accept C.O.D. Keep the Return Tracking Number for your return package to monitor delivery status. You are able to track your return shipment through SHOPPING CART. Le Gallinelle stands behind the quality and craftsmanship of all of its products. If you believe your item is defective or has been damaged en route, please contact our web sales team at +39 06 543543 or via email at customerservice@legallinelle.com, available 24 hours a day. We appreciate your business and thank you for shopping Le Gallinelle.

 

HOW LONG WILL I TAKE TO RECEIVE MY REFOUND?

How long will it take to receive my refund? To receive credit, items must be returned within 30 days of delivery. You can expect a refund in the same form of payment originally used for the purchase within 30 days of our receiving the returned order. Credit for gift returns will be issued to the original purchaser.

 

HOW IS TAX CALCULATED?

State laws require that we charge applicable sales tax on orders shipped to the following states where Le Gallinelle has a retail presence: CA, FL, GA, IL, KY, MA, NJ, NV, NY

 

DOES LE GALLINELLE ONLINE STORE SHIP INTERNATIONALLY?

At this time, we only ship to the contiguous United States, Alaska and Hawaii. We are now accepting international credit cards with a billing address in the U.S., Australia, Brazil, Canada, China, Denmark, France, Germany, Hong Kong, Italy, Japan, Mexico, Norway, Russian Federation, Singapore, South Korea, Sweden, Taiwan, Thailand or the United Kingdom. We do, however, have an international retail presence. Please use the link below to view our Store Locator to find a store offering Le Gallinelle products near you. www.legallinelle.it